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Terms & conditions

Seller​

PioSOLVER is sold by PIOSOFTWARE LTD, a company registered in Cyprus.

  • Address: Archiepiskopou Makariou III, 53, C BREEZE RESIDENCE, 1st floor, Flat/Office 1, Meneou, 7000, Larnaca, Cyprus
  • Email: [email protected]
  • Phone: +357 97472109
  • VAT: CY60140709L
  • Companies registrar: Department of Registrar of Companies and Intellectual Property, Cyprus
  • HE registration number: HE 471080

Governing law and jurisdiction​

These terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have jurisdiction.

If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you have your habitual residence, under Article 6 of Regulation (EC) No 593/2008 (Rome I), where that article applies.

If you are a consumer, you may bring proceedings in the courts of your own country under Article 18 of Regulation (EU) No 1215/2012 (Brussels I bis). Proceedings may be brought against you only in the courts of the country where you are domiciled.

General​

  • PioSOLVER is a standalone program which doesn't require internet connection to run although it makes periodic (every 2 weeks) connections to check with the license server.
  • By "license" we mean terms and condition for using the software (or "end user license agreement").
  • PioSOLVER license is a personal license which gives you lifetime rights to use the software, participate in community we create and having necessary support provided to you.
  • You get access to bugfixes and feature updates as long as they are developed for purchased version of PioSOLVER.
  • Full buyer's agreement is below.
  • Privacy policy below.

Terms​

  • Common sense: you can share results/saves/observations; you can use it to produce coaching materials, books, videos etc. you can't turn into on-demand service where specific PioSOLVER results would be available without actually purchasing PioSOLVER program.
  • You can not distribute PioSOLVER or PioViewer binaries.
  • You can integrate PioSOLVER with your software as long as using this functionality requires licensed PioSOLVER. If you wish to integrate PioSOLVER free version in your software then you only need to give information about the fact (link to our website would be nice as well).
  • The license is for a person. Depending on the product you can activate on different number of computers you personally own and use.
  • While we hope this product is going to be useful and we invested a lot of time and effort trying to make it so, there is no warranty of any kind.
  • We reserve right to interpret those terms and terminate your license if the terms are not upheld. If you have any questions, ask us: [email protected].

Notes on Piracy​

There is nothing we can do against people cracking our software. Here is some useful information to make a decision about supporting such a venture easier:

  • Every copy of PioSOLVER is unique, digitally signed and easily trackable to original buyer
  • Attempts to tamper with the binary will result in the following:
  1. Tampered PioSOLVER will produce non-sense results in subtle ways (not immediately obvious to tampered binary user)
  2. It will still be easily trackable to original license owner

That means that binaries you get from anywhere else but us are likely to produce nonsense (and do w/e harm person who tampered with them injected). It also means that distributing the binaries will result in termination of your license.

Buyer agreement​

By buying PioSOLVER you get:

  • PioSOLVER software
  • Feature updates for the version purchased
  • support via email

While there is no guarantee for fitness or suitability for any purpose we did our best to make the product as good as possible.

Refund policy​

You can request a refund for up to two weeks after the purchase if the software is not activated. Our licenses are not trials, there is free version for the evaluation purposes.

Send the request to [email protected]. Refunds are handled by PIOSOFTWARE LTD, Archiepiskopou Makariou III, 53, C BREEZE RESIDENCE, 1st floor, Flat/Office 1, Meneou, 7000, Larnaca, Cyprus. Phone: +357 97472109. VAT: CY60140709L. Registered with the Department of Registrar of Companies and Intellectual Property, Cyprus, HE 471080.

Privacy Policy​

Data controller​

The data controller is PIOSOFTWARE LTD, Archiepiskopou Makariou III, 53, C BREEZE RESIDENCE, 1st floor, Flat/Office 1, Meneou, 7000, Larnaca, Cyprus. Contact the controller at [email protected] or +357 97472109. VAT: CY60140709L. Registered with the Department of Registrar of Companies and Intellectual Property, Cyprus, HE 471080.

What information we collect and how we collect it​

  • Information you provide when making a purchase
  • We only collect information provided to us by the secure payment processor we use (Stripe). That means we get information associated with your payment method (but not the full card number itself). This usually means: your name, address, country of residence etc.

How we use the information​

  • For the purpose of complying with tax/legal requirements and regulation in our country (Cypriot and EU regulations).
  • We use your email address to send you information relevant to your purchase (information about upgrades, bugfixes, new versions etc.). We limit the communication to minimum.
  • The software you buy doesn't collect any information other than IP address used for and the date of activating the license.

What do we do to protect your information​

  • Only one person has access to your data. It's stored on one secure computer. Only the bare required minimum is stored and forwarded to our accountant and tax authorities (notice that EU regulations require us to store your address for VAT purposes; all the required VAT is paid by us according to Cypriot/EU law)

What you can do to correct/delete your information​

  • You can contact us if you would like to change/delete relevant information. As we only get what our payment processor (Stripe) provides to us, it's more productive to contact them though. We are happy to facilitate your request as long as local laws allows to.