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Basic FAQ

How do I install Pio?​

Once you purchase the software you will get an email (within 24 hours, usually a bit faster than that) with your license key and a link to an installation guide: installation guide.

It's preferred to install it outside of you system directories, so C:\PioSolver is better than C:\Program Files\PioSolver. The reason for it is that folders like Desktop/Downloads/Program Files have additional privilege/access requirements and that causes problems sometimes.

What is the difference between basic/pro/edge versions?​

See here. It may change in the future. Some features will be added to all version, some only to the pro version and some experimental/requiring bigger hardware ones only to edge. That link represents current state of affairs.

Can I buy one version and upgrade later?​

Yes. Please see this section of the FAQ.

Is the license life-time or is it sold as a subscription?​

You pay once and use forever.

Please see this section of the FAQ for details.

I need a feature before I buy, can you make it?​

Maybe. It depends how popular the feature is among other users, how useful we think it is and how much time it takes to implement. In our discord server, we have a feature suggestions channel which we regularly check. Your best bet is to request your feature there and check back every few weeks for updates.

Is there any manual/video tutorial/step-by-step guide?​

Check the Video Series of PioSolver basics from our developer.

There is also a Quick Start Guide and Resources.

Full 50 pages manual is not going to happen - the program changes and maintaining a tutorial is a huge burden. However there is a large online community of PioSolver users who make instructional videos which cover lots of examples and uses for the software. We also have a discord server which has an active community where you can talk to other users about their experience.

How to make a bug report?​

Please follow the steps:

  1. Unless something crashes assume it's not a bug and try to think why the results might be correct. The experience shows that majority of bug reports are user errors. Our resources are very limited so be considerate when it comes to developers' time.
  2. Make sure you are running the newest version of the solver and the viewer.
  3. If after following steps 1 and 2 you still think there is a bug please send us an email [email protected]. The most useful piece information you can include is the way to replicate the problem (so actions leading to the unexpected/buggy behavior). If that's difficult please include as many details as possible: the tree config you work on ("copy to clipboard" button), a description of actions you took before you encountered the problem as well as a description of how the actual result differs from the expected one.
  4. If you want to be even more helpful go to Tools->Configuration, check "enable logging" and then re-create the problem. There will be log.txt file which you can send to us. That's the best way because we can look into all the details and get to the problem quickly.

How to update PioSolver to a newer version?​

Use PioUpdater

How do I upgrade my older PioSolver to a newest version?​

  • Go to the store.piosolver.com
  • Select the version you want to purchase
  • Enter you old license code to see a special price